Benchmark Learning's Blog

As leaders rise in the hierarchy of their organization they typically will get less direct feedback on how their performance is perceived.  Feedback is important to help validate self-perceptions and tests ones own understanding of their strengths and weaknesses.  Asking for feedback from colleagues verbally or through a formal multi-rater assessment tool provides a step forward that most leaders need in their continued advancement, motivation, and effectiveness. 

So how do you respond to feedback about your performance as a leader?  First, it all starts with attitude.  Are you appreciative?  Do you view feedback as a gift?  Remember, feedback isn’t always easy to give others especially leaders that have an important position in the organization.  With that said take an attitude of gratitude when receiving feedback and try to glean the real messages about what is important about your performance.  Additionally, feedback doesn’t have to be feared or a blow to the ego.  Accepting and incorporating feedback can be a rewarding experience if handled correctly.  On a cautionary note, if you miss this first step of appreciation when receiving feedback your analysis and subsequent actions are likely to be skewed. More...

We’ve all been getting feedback since we were youngsters and usually it’s given for us to be our best; however, it seems it still doesn’t get any easier to receive feedback.  Wouldn’t you think that as a skilled professional, maybe even at the height of your career, you wouldn’t need feedback anymore in how to improve, especially when it seems you are doing just fine, everything’s under control, profits are rising, and employees are fairly happy?

In my experience, those at the top of their game know how to not only ask for feedback, but they receive feedback well and make visible improvements based on sound feedback.  You would be surprised at how much you can learn about yourself when you solicit feedback on the state of your performance, the state of the organization, and anything else under the sun for that matter!

Typically, as a seasoned manager, your technical skills are mastered.  The difficult part comes when working with others in a team environment, running a department or business unit, navigating the corporate environment, and a variety of other operational and employee and customer-facing issues that inundate us.  These areas are typically more difficult for leaders than the technical aspects of the job and if we are in any management capacity at all, it is crucial to have exceptional ability in these and other leadership areas.  This is where feedback can be very valuable to us and our success.

I know I’ve only skimmed the surface on receiving feedback, so stay tuned for Part 2 on the best ways to receive feedback.

Many people take leadership assessments to learn what others think of their performance.  They then either bask in the high scores they recieve or get angry because they scored lower than they anticipated.  In either case, typically, the person being assessed takes no action to improve.

The best reason to take a leadership or management assessment is to learn about the areas in which you need to develop - either by "strengthening your strengths" or mitigating your weaknesses.  An assessment is often enlightening because our perceptions are sometimes different than those of others.  When this happens it is a clear indicator of an area to work on.

The second reason for taking an assessment is to get developmental recommendations.  Scores are nice.  Scores make us feel good (or bad).  But, scores don't give us much help in where to go to improve performance.  A good assessment report goes beyond the numbers and provides specific developmental recommendations. 

Developmental recommendations can consist of suggested steps to improve behavior, readings, web sites to visit, or courses or seminars to consider.  Be sure, if you are considering an assessment, that the report you receive will provide detailed developmental recommendations.

In conclusion, take a leadership or management assessment for the right reasons.  It is much more important to understand how others view your behaviors and to receive specific developmental recommendations than to simply understand your scores.

Most leaders deal with time management issues.  There is much to do and limited time to accomplish everything.  Here are four recommendations that may help you get a grip on the limited time you have to do your work.

Set aside 20 to 30 minutes of quiet time in the beginning of the week to review your schedule and prioritize your tasks.

1. Focus on the most important tasks.  Resist the urge to do the easy tasks to get them out of the way.  Often, when we do this we get to the important and more difficult tasks too late and the time pressure affects the quality of the work.
2. Build time into your schedule to plan ahead, catch up on research or projects that are pending, and take care of yourself.
3. Have an agenda for meetings and stick to it.  Just because you have allotted an hour for a meeting does not mean that you must fill the hour. Identify decisions that need to be made and ensure that they are made during the meeting. 

We came up with the self-initiated development model a few years ago when it became apparent to us that those who take responsibility for their own development have more success. In a nutshell, SID™ consists of six steps:

1. Determine your future goals. Think about where you want to be in 1 year, 5 years, 10 years in your career. Try to clearly define your goals.

2. Identify the competencies required for your current and desired position. (more on the competencies in our next blog).

3. Assess your current state. Using either a self assessment (from our book) or a 360 degree leadership assessment, identify those competencies that are your strongest and weakest.

4. Develop Objectives to achieve your goals. Using the information from your assessment and your goals, develop objectives that are specific, measurable, attainable, realistic, and timely (scheduled).

5. Create a Developmental Action Plan. What steps do you need to take to achieve your objectives? List the steps and the resources you require. More on action planning in a later blog.

6. Implement your Action Plan. Monitor your progress each week. Set aside time dedicated to completing the steps in your Action Plan.

For complete details on the Self-Initiated Development (SID) Model™, get a free copy of our white paper describing each step in detail. Simply e-mail me at ben@benchmarkli.com.

Self-Initiated Development: Now More Than Ever! (the title of our new book), leaders and those aspiring to be leaders must take responsibility for their own development. We have been working with leaders and managers for over 20 years and have developed the Self-Initiated Development model for those who want to improve their leadership and management skills.

Combined with our leadership competency model, we provide the tools that leaders and managers need to improve. In today's economy everyone must prove their value to the organization and seek to improve in those areas that they are weakest. In the past you may have relied on your company to provide training or development activities. However, for most people those options are no longer available.

Take responsibility for your own development! In the postings to this blog we will discuss each of the 30 leadership competencies and how they can be applied to the self-initiated development model. We hope you will return often to get tips on how to improve your leadership and management skills.